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Customer Service

Shipping Policy

FedEx: We aim to use the most cost-effective means of shipping without compromising condition in any way. To that end, all cheese will be shipped via FedEx in an insulated box with gel ice. Shipping and handling charges will be generated at checkout according to FedEx standard rates.  See below for our shipping schedule. FROM JUNE TO SEPTEMBER, PLEASE SHIP YOUR BOX FEDEX OVERNITE IF IT IS GOING OUTSIDE TEXAS. WITHIN TEXAS BOXES CAN GO VIA FEDEX GROUND.

NOTE: We will instruct FedEx to deliver your package without an authorized signature. We recommend that you notify any package recipient of their scheduled perishable delivery to insure that the cheese is tended to soon after delivery.

We ship within the United States only!

Pickup: You may also opt to pick up your order free of charge at our next farmer's market or during our Open Warehouse hours.  Orders made before 3 p.m. the day prior to the market will be available for pickup. Please visit our Farmer's Markets page for times and locations of our current markets and Open Warehouse hours. 

Our shipping schedule is as follows: 

  • Expedited (Overnite or 2-day) Orders placed on Monday and Tuesday will be sent the following day for delivery by Friday.
  • Expedited (Overnite or 2-day) Orders placed on Wednesday thru Sunday will be sent on the following Monday for delivery by Wednesday.
  • Ground Orders will be mailed on the next shipping day which enables the package to arrive within the week.  Please check the FedEx map below to determine the transit time for your Ground Order.